Privacy Policy

Introduction

OneDomain ("we," "us," or "our"), operated by Ecowebzim (Pvt) Ltd, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our domain registration and management services.

Information We Collect

Personal Information

When you register a domain or use our services, we collect:

• Full name and contact details (email address, phone number, physical address)
• Company name and registration details (for business registrations)
• National ID or certificate of incorporation (as required by POTRAZ regulations)
• Payment information (processed securely through our payment gateway)
• Domain registration and technical details

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• Domain Registration: To register and manage .co.zw domains on your behalf with ZISPA (Zimbabwe Internet Service Providers Association)
• Service Delivery: To provide, maintain, and improve our domain registration and management services
• Communication: To send you service-related notifications, domain expiry reminders, and important updates
• Regulatory Compliance: To comply with POTRAZ (Postal and Telecommunications Regulatory Authority of Zimbabwe) requirements and ZISPA policies
• Payment Processing: To process payments and prevent fraudulent transactions
• Customer Support: To respond to your inquiries and provide technical assistance
• Legal Obligations: To comply with applicable laws and regulations

Information Sharing and Disclosure

We share your information only in the following circumstances:

ZISPA and Registry

As a ZISPA member registrar through our parent company Ecowebzim, we submit your domain registration details to ZISPA for processing .co.zw domain registrations, transfers, and modifications. This is mandatory for all .co.zw domain registrations.

POTRAZ

We are required to maintain copies of identification documents and may disclose them to POTRAZ upon request as per regulatory requirements.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, hosting providers). These parties are bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of others.

Domain Disputes

In accordance with ZISPA policies, if we receive evidence of a domain name dispute, we may provide your contact information to the complainant. We do not act as arbiters in domain disputes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission
• Encrypted storage of sensitive information
• Regular security assessments and updates
• Restricted access to personal data on a need-to-know basis
• Secure payment processing through certified payment gateways

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with our legal obligations and regulatory requirements
• Resolve disputes and enforce our agreements
• Maintain accurate domain registration records as required by ZISPA and POTRAZ

Domain registration records are maintained throughout the life of the domain registration and for a reasonable period thereafter for compliance and audit purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Deletion: Request deletion of your personal information, subject to legal and regulatory retention requirements
• Objection: Object to processing of your personal information for certain purposes
• Data Portability: Request a copy of your personal information in a structured, machine-readable format

Please note that some requests may be subject to verification of your identity and may be limited by legal or regulatory requirements, particularly those related to domain registration and POTRAZ compliance.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of certain features on our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: